Shipping Policy
Free standard shipping
Standard shipping is free on every order to addresses in the United States, with no minimum spend. We currently ship to the United States only.
Delivery timeline
- Processing: 1–3 business days (Monday–Friday, excluding holidays)
- Transit: 7–15 business days after your order ships
- Total: most orders arrive within 8–18 business days of being placed
You'll receive an order confirmation email right away and a shipping confirmation with a tracking number once your order ships.
Where orders ship from
TailWise Pets works with fulfillment partners who pack and ship orders directly from their warehouses, some of which are located outside the United States. That's why delivery takes longer than at big-box retailers. Orders with several products may ship from different warehouses and arrive in more than one package, at no extra cost to you.
Tracking your order
Use the tracking number from your shipping email on our Track Your Order page. Tracking can take 2–5 business days to show updates after the label is created.
Lost, delayed or damaged packages
If your order hasn't arrived within 25 business days, your tracking hasn't updated for 10 business days, or your package arrives damaged, please contact us with your order number. We'll work with the carrier and, if the package is lost or damaged, send a replacement or issue a full refund.
Changes and cancellations
Please double-check your shipping address at checkout. To change your address or cancel your order, contact us within 12 hours of placing it. Once an order has shipped we can't redirect or cancel it, but you can return it under our Refund Policy.