About Us

TailWise Pets is a small, independent online pet store based in Channahon, Illinois. We started TailWise because we saw how hard everyday life can get for older dogs, recovering pets and the people who care for them, and we wanted one place to find practical, well-explained gear that actually helps.

What we sell

We focus on everyday pet care: mobility and support gear for senior dogs, lift harnesses and braces, pet carriers and travel gear, grooming tools, feeding stations and comfort products for dogs and cats. Every product page includes sizing guidance, measurements and honest notes on what the product is and isn't meant to do.

How we work

TailWise Pets is an online-only retailer. We don't manufacture our products ourselves. We select them from manufacturing and fulfillment partners, and orders ship directly from our partners' warehouses to your door. That's why:

  • Orders are processed in 1–3 business days and usually arrive within 7–15 business days after shipping.
  • An order with several items may arrive in more than one package.
  • Every order gets a tracking number by email, which you can check on our Track Your Order page.

We'd rather tell you this up front than surprise you after checkout.

Our promises

  • Free standard shipping on every US order, with no minimum. See our Shipping Policy.
  • 30-day returns, plus a replacement or full refund if an item arrives damaged, defective or wrong. See our Refund Policy.
  • Secure checkout through Shopify. We never see or store your full card details.
  • Honest descriptions. Our products support comfort and everyday mobility. They aren't medical treatments, and we'll always point you to your veterinarian for injuries or health concerns.
  • Real people answering your messages, usually within 1–2 business days.

Company Information

TailWise Pets

Operating Address:
25661 W Stonechase Ct, Channahon, IL 60410, United States

Support:
support@tailwisepetstore.com
(815) 955-1876

Support Hours: Monday–Friday, 9:00 AM–9:00 PM Central Time

This is a business address only. We don't offer in-person pickup or accept returns at this address. To start a return, please contact us first.