FAQs

Orders & shipping

How long does shipping take?
Orders are processed in 1–3 business days. Most US orders arrive within 7–15 business days after shipping. See our Shipping Policy for details.

How do I track my order?
You'll get a tracking number by email once your order ships. Enter it on our Track Your Order page.

Why did my order arrive in more than one package?
Some products ship from different warehouses, so items from one order can arrive separately.

Can I change or cancel my order?
Contact us within 12 hours of ordering and we'll do our best. Once an order has shipped it can't be changed.

Sizing & products

How do I choose the right size?
Measure your pet as described on each product page and compare with the size chart in the product photos. If your pet is between sizes, we usually recommend the larger size. Still unsure? Ask us—we're happy to help.

Are mobility and recovery products a substitute for veterinary care?
No. Our support braces, lift harnesses and recovery suits are designed for everyday comfort and support. Always follow your veterinarian's advice for injuries, surgery recovery or medical conditions.

Returns & payments

What's your return policy?
Eligible unused items can be returned within 30 days of delivery. See our Refund Policy.

What if my item arrives damaged?
Contact us within 7 days of delivery with a photo and your order number, and we'll replace or refund it.

Which payment methods do you accept?
Major credit and debit cards and the digital wallets shown at checkout. See Payment Information.