Refund Policy
30-day returns
We want you and your pet to love your order. If you're not satisfied, you can request a return within 30 days of delivery.
Eligibility
- Items must be unused, unwashed and in their original condition and packaging.
- For hygiene reasons, items that have been worn by a pet, used for feeding, or used for grooming can only be returned if they arrived defective.
- Sale items and gift cards are final sale unless they arrived defective or damaged.
Damaged, defective or wrong items
If your item arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no extra cost to you.
How to start a return
- Contact us with your order number and the item(s) you'd like to return.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without authorization can't be processed.
- Ship the item back with a tracked shipping method.
Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.
Exchanges
Need a different size or color? The fastest way is to return the original item and place a new order for the one you want.